Shipping policy(Updated on September 24, 2025)

Orders with a total amount of $99 or more qualify for free shipping. pandakb.com ships internationally from China.

Delivery Coverage

We deliver to most countries and regions. The countries/regions we cover include:

• Asia
  India, Indonesia, Israel, Japan, Malaysia, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, China, Thailand, United Arab Emirates (UAE), Vietnam
• Europe
  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (UK)
• North America
  Canada, Mexico, United States (US)
• South America
  Brazil, Chile, Colombia
• Oceania
  Australia, New Zealand

You can check the available shipping options and fees for your country or region during checkout.

Processing Times

• Most items will be shipped within 1-3 days after order placement.
• For pre-order items or items with delayed delivery, the specific shipping timeline will be stated on the product page.

Tariffs and Duties

Due to varying customs policies across countries and regions, we cover tariffs for the following countries and regions (no additional charges for customers):

• North America: USA, Canada, Mexico
• Europe: EU (European Union), UK, Switzerland, Norway
• Asia: Japan, South Korea, Singapore, Malaysia, Philippines,Vietnam,Thailand
• Oceania: Australia, New Zealand
• Latin America: Chile, Colombia

For countries and regions not listed above, any customs duties or taxes imposed on the package will be the buyer’s responsibility.
A mobile number is required for delivery to some countries. Provide it at checkout, or email it to support@pandakb.com if missed.
Customers in Brazil, Mexico and Chile must provide the recipient’s tax ID (e.g., CPF, RFC, RUT) for customs. Enter it in “Order notes” at checkout, or email it to support@pandakb.com if missed.

Shipping Times

Estimated delivery times start from the moment the carrier picks up the package, which may be later than your order confirmation email time.
Delivery may be delayed if packages are held by local customs.

Location	Estimated Time (Business Days)
USA	7-12
Canada	10-15
Mexico	10-20
UK	6-8
Norway	8-10
EU (European Union)	5-10
Australia	7-15
New Zealand	7-12
Chile	11-14
Brazil	15-25
Colombia	10-20
Singapore	4-7
Malaysia	5-7
South Korea	6-8
Japan	4-7
Russia	10-20
Vietnam	3-7
India	5-20

The table above only lists some countries and regions. If you would like to inquire about shipping times for other countries and regions, please contact us. Shipping times are estimated and not guaranteed. Delays may occur due to unforeseen events such as customs clearance issues, carrier technical problems, transportation disruptions, or staffing challenges. We strive to resolve issues proactively. For updates on your order, contact us at support@pandakb.com.

Order Status

Once your order is shipped, you will receive a confirmation email to your PayPal registered address, including a tracking number. You can track your order on the “Track Order” page.